Shipping & Returns
Return Policy:
There is a 25% restocking fee for all returned items.
Discontinued and WSL (While Supplies Last) items are "final sale" and not eligible for return
Returned items must meet the following criteria:
Returned product to be received by Scrub Authority within 30 days of delivery on your order.
The garment(s) must be in their original condition:
1. Unwashed
2. Unworn
3. Unaltered
4. With tags attached
5. In their original polybags (A $1.00 per garment fee will be assessed for each piece returned without its polybag.)
Please call Scrub Authority at (888) 803-4880 or email customerservice@scrubauthority.com for a return authorization number before sending your items back. If a return authorization number is not issued, we cannot accept your return. Please mark the outside of the container clearly with the RA number.
Shipping Policy:
Orders typically ship within 48 hours from the day it is placed, and expedited orders will ship same day if placed before 10:00AM Mountain Standard Time.
We ship from multiple vendors. Shipping charges may vary accordingly.
Scrub Authority provides Free Shipping for orders over $250 via UPS Ground
- Orders must be shipping to one location in one shipment.
- If an order is over $250 but the order is marked to ship as available and there are multiple shipments:
- Free shipping will apply to the first shipment
- All subsequent shipments will be charged shipping costs
Please click here for a return authorization number or email customerservice@scrubauthority.com to confirm shipping charges if your order includes multiple vendors and/or ships to a residential address.
We drop ship directly from the majority of our manufacturers' warehouses so we are unable to ship on 3rd party accounts.
